Privacy Policy

Information We Collect

When you visit our website, we may collect certain information about you, including:

• Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or booking process.
• Payment and billing information necessary to process your bookings, including credit card details, which are securely handled by trusted third-party payment processors (such as PayHere).
• Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
• Tour preferences and special requirements you provide to help us serve you better.

Use of Information

We may use the collected information for the following purposes:

• To process and fulfill your tour bookings, including coordination and delivery of services.
• To communicate with you regarding your bookings, provide customer support, and respond to inquiries or requests.
• To personalize your experience and present relevant tour recommendations and promotions.
• To improve our website, tours, and services based on your feedback and browsing patterns.
• To detect and prevent fraud, unauthorized activities, and abuse of our website.
• To send you updates about your bookings, important notices, and promotional offers (you can opt-out at any time).

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments (such as PayHere), and delivering tours. These providers are contractually obligated to handle your data securely and confidentially.
• Tour operators and partners: We share necessary booking information with tour operators and service providers to fulfill your tour bookings.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders by government authorities.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases with restricted access
• Regular security audits and updates
• Trusted third-party payment processors that comply with PCI-DSS standards

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website.

What are cookies? Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

Types of cookies we use:

• Essential cookies: Required for the website to function properly
• Performance cookies: Help us understand how visitors use our website
• Functionality cookies: Remember your preferences and settings
• Marketing cookies: Track your activity to show relevant advertisements

You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications at any time
• Withdraw your consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for 7 years for accounting and legal compliance purposes.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided below.